News

SCG engaged by NSW DPC for NYE 2017

Sheridan Consulting Group is proud to be working with NSW Department of Premier and Cabinet on the Integrated Crowd Management planning for New Years Eve 2017. Sheridan Consulting Group will conduct an independent review and provide Emergency and Risk Management guidance in relation to the NYE 2017 event.

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Craig Sheridan APM appointed Head Coach of Australian Police Rugby League Team

Craig Sheridan APM has been appointed Head Coach of the Australian Police Rugby League team for the upcoming Test Match against Fiji Police. The game will be played in Suva, Fiji on the 14 October 2017 as a curtain raiser to the Australian Kangaroos V Fiji Rugby League Test Match.

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Public Venue & Soft Target Security

Public Venue & Soft Target Security

Overcoming Safety Challenges in the Current Threat Environment

In response to a heightened safety and security threat environment, venue security and procedures also need to be heightened while still balanced with ensuring an optimal customer experience – increased collaboration between all stakeholders, plus the hardening of venues themselves, has never been more urgent.

Ahead of the inaugural Public Venue & Soft Target Security Summit 2017 we chat to Craig Sheridan, a retired Commissioned Police Officer Professional with over 29 years of experience, and Managing Director of Sheridan Consulting, who look after some of Australia’s biggest public events including the G20 Summit in 2014, the Rugby League World Cup, New Years Eve Sydney and Vivid 2017.

In this article Craig shares with us details of the comprehensive risk management strategies employed to overcome safety challenges at some of Australia’s biggest and most high profile events, with a specific look into the recent Vivid Sydney event.

Minimising Risk

Overcoming Challenges with Comprehensive Risk Planning

“The biggest challenge with an event like Vivid or New Year’s Eve is of course that they’re open, free access events. Looking after the safety and security of over a million people on New Year’s Eve on the one night, and 2.3 million people over the 23 days that is Sydney’s Vivid Festival (an annual music and light display festival spanning multiple locations across Sydney from the Royal Botanic Gardens to Darling Harbour, Circular Quay, Chatswood and Taronga Zoo) with no screening and multiple entry points is a huge challenge.

Recent terror attack across the UK and Europe highlighted the need to target harden a number of key locations ahead of this year’s Vivid event (which took place from the 26th May – the 17th June).

We work closely with the New South Wales Police Force, to target harden a number of different intersections and work in collaboration with them to monitor the outer perimeter for early risk detection – things like hostile vehicles, unauthorised people in designated event areas, that sort of thing.

With an event like New Year’s Eve or Vivid which not only are open and free access, but span a number of different locations it’s of the utmost importance to develop a consistent strategic management plan across all precincts that brings together everyone involved within the operation, from transport, police, ambulance, port authorities, fire brigades and of course Destination NSW, to ensure that everyone is collaborating to mitigate and treat against any risks.

Developing our strategic management plan really came down to stakeholder collaboration. We worked with every stakeholder from police, emergency services,  Department of Premier & Cabinet, landholders to patrons, along with Destination NSW to identify their perceived risks then put together a plan to mitigate those.

With an event like Vivid you have risks like patron safety at the water’s edge near Darling Harbour and Circular Quay, we had the risk of crowd crush and general crime and of course we had a terrorism risk too, so we were working really closely with our law enforcement agencies and intelligence agencies to make sure we got timely and early intelligence, and also with our contracted security providers.”

Prevention Strategies

Developing a Risk Management Plan

“For events like Vivid and New Year’s Eve, which the government declares hallmark events (major tourist events), we integrate a Strategic Command Post within our risk management plan at the Police Operations Centre or Government Coordination Centre.

With these large-scale events we have a lot of security personnel on the ground and an entire transport network, from buses to trains and ferries, to cover, so while we had one Strategic Command Post we also had an Event Operations Centre and a Transport Management Centre which we needed to integrate and have work seamlessly together to mitigate against all identified security risks across the precinct.

Underpinning all these management centres was a Crowd Control Strategy which outlined a number of crowd control actions as part of our risk management methodology to make sure people had safe ingress and egress at various precincts.

Strategies at this year’s Vivid event included fencing at major intersections, barriers, way finders and VMS signs. These methods were coupled with a strong communication strategy that went out with traditional media, and electronically, to give people clear direction on how to travel to the various precincts, what to expect, which way to walk, everything really, it was very comprehensive.

For example, with the Vivid light walk through the Royal Botanic Garden we mapped out a one-way only walk, which helped circulate people flow and alleviate pressure from people coming back into Circular Quay, which is where the majority of the crowds were. Everything was communicated really well throughout the whole span of the event and everybody listened and took on-board that information, which was great.”

Risk-free Culture

Balancing Safety and Experience

“With the current global environment it’s important to take a ‘worst case scenario’ point-of-view when developing a plan to overcome safety challenges at any public event, but especially in an open access environment.

Having developed our command posts, along with our crowd control strategies and various operations centres, we then needed to communicate and coordinate them, along with our security personnel on the ground, together to develop a really comprehensive strategy that accounted for all possible scenarios.

Pre-Vivid we conduct exercises with all our operations centres and security staff across the different precincts where we scenario tested worst case scenarios – so a drill essentially – for various kinds of disasters from weather events to explosions, terror attacks or threats from active armed offenders.

Every risk event comes with its own contingency plan where you can escalate up resources if necessary, and these scenario exercises really allowed us to test our response, our command and control posts, and our communication in dealing with threat events – the drills were essential in allowing all facets of our operation to come together and really understand the environment, the various threats, risks involved and the best solutions.

In an open access environment it’s impossible to screen everybody, but having comprehensive security plans and thorough strategies in place helps make the event more enjoyable for everybody involved. You need to communicate messages with event attendees and highlight that while certain restrictions on which way people can walk, or were they can go may be a slight inconvenience, at the end of the day we’re in a probable threat environment and these measures are in place for their benefit.

It’s all about balancing safety and security with the overall event experience for the patrons and participants”

Tieback

If you’re interested in hearing more from Craig about the challenges of venue security in an open air environment and exploring in more detail Vivid 2017 lessons learned, target hardening strategies and disaster management planning, then join us at the inaugural Public Venue & Soft Target Security Summit.

The event, held at the Sydney Cricket Ground on the 24th – 25th of October and co-located with the Stadium and Arena Congress 2017 brings together over 12 security experts from the likes of the NSW Police, Venues Canberra, the Melbourne Cricket Ground, the AFL and ASIO.

To get into the nitty-gritty of venue hardening Craig, with his 29 years of experience on the NSW Police Force, will also host a specialised workshop on 23rd October exploring:

·       How to Create a Culture of Security while Managing the fan Experience

·       Best Practice Emergency Management Planning and Training

·       Hardening Strategies for Existing Venues

·       Precinct Security Emergency Management Planning

·       Protecting your Venue through Access Control Technologies

To secure your ticket to the event and workshop, and for special early bird pricing, simply fill in the registration form and email to registration@iqpc.com.au

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4th Annual Emergency Enforcement and Defence Leadership Summit

Alan Clarke APM, Sheridan Consulting Group’s Executive Consultant will share his experience and knowledge at the 4th Annual Emergency Enforcement and Defence Leadership Summit to be held in Melbourne on 28-31 August 2017.

The former NSW Police Assistant Commissioner will explore the critical elements that comprise effective crisis management and how it plays an integral role in leadership development.

Alan will focus on the Incident Command and Control System, roles and mission command as the framework for crisis management as well as a session on decision making. Alan will present a case study on the Lindt Cafe Siege drawing on both state and national CT plans.

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Supercars Australia – Coates Hire Ipswich SuperSprint 2017

Craig Sheridan APM attended the Supercars Coates Hire Ipswich SuperSprint on the 28-30 July 2017, another highly successful Supercars event. Sheridan Consulting Group worked with Supercars Australia, providing strategic guidance on the security and risk management planning and practices for the Ipswich SuperSprint to ensure a safe and secure environment for all patrons and staff to enjoy.

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SCG works with Venues West in Perth

Craig Sheridan APM attended Perth and provided specialised training to Venues West in terrorism vulnerability assessment and preparedness. The training program was conducted on July 19-21 2017.

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Deniliquin Ute Muster 2017

Sheridan Consulting Group is proud to be working on the Deni Ute Muster 2017 to be held during September 2017. SCG will provide the Deni Ute Muster with  a strategic risk review, threat preparedness and a terrorism vulnerability assessment, readiness exercise and briefing in preparation for the event.

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Sheridan Consulting Group working with the Australian Catholic Youth Festival

Sheridan Consulting Group has been engaged by the Australian Catholic Youth Festival to perform the Risk Management and Executive Protective Security Management planning and operational implementation to be held in Sydney on the 7-9 December 2017.

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St Vincent’s Curran Foundation Bronze Partner

Sheridan Consulting Group is proud to be a bronze partner of the St Vincent’s Curran Foundation. The Foundation raises money which allows Doctors and Nurses at St Vincent’s to provide exceptional patient care, innovative clinical research and provide clinical education.

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Sheridan Security Group provide security services for the NSW Health Event – Dads Versus Dads soccer game

Sheridan Security Group was proud to be involved in the NSW Health Event Dad’s Versus Dad’s friendly soccer match at Robin Thomas Reserve Parramatta, on the 25th June 2017. Sheridan Security Group provided a full and comprehensive security program including an event risk and threat assessment and specialised security guarding services at the event.

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